Anyone who is familiar with the world of celebrities have heard of public relations firms aka PR companies, but just what does such a company provide?
Well, to answer that, one has to understand the term “public relations”. As one would suspect, the term implies a reciprocal relationship between two or more parties. […]

You’ve been working in the same office for two years and yet you still have no idea of the name is of the guy in accounts or the lady on reception. Sound familiar? It’s amazing how we can work with so many people on a daily basis and still know so little about them. Head […]

Ever since the fire safety regulatory reform (fire safety) order 2005, fire safety training has become a legal requirement for staff members around the country. As a result, basic fire safety awareness has become dominant in both the workplace and the home. Whether you are an employer, employee or simply a general member of the […]

For years, the idea of generating customer traffic by offering a toll-free 0800 phone number far outweighed the idea of charging for the call. However recent figures are suggesting that in fact sales of the 0845 variety are today, far outweighing use of the 0800 number. So why the change and why are we […]

A recent announcement by Google came with much fanfare and excitement from most Gmail users. The introduction of voice and video chat capabilities is viewed by most as an exciting step forward for the already “feature-rich” Google e-mail interface. Slowly but consistently, Google is creating a centralized portal for users to communicate with […]

I doubt whether you have ever opened a conversation with the words: I know that I am more to blame for this than you are; I know I do not have all the facts; and I know that what I am about to say makes no sense at all!
One of the hardest parts of […]

Most people have experienced change in their working lives in recent years. It may have been a major restructuring of your department or your organisation, or something as apparently straight forward as moving from your own private office into an open plan environment.
Either way, it is common to find yourself working closely with […]

We face difficult conversations every day. They can be with our children, our parents, family members and spouses; with colleagues, employees and with the boss; with friends and neighbors; with tenants, landlords, business partners, and in the sports team.
Sometimes these conversations are about the big issues of race, religion, gender and politics. More often […]

If you have an abusive boss, one who criticises or belittles you, and shows no respect for your abilities or concern for your development, you may decide to hold your tongue, keep your head down, and get along as best you can until you find another position. But you dread getting up for work every […]

If as a school we want to develop relationships with stakeholders that encourage genuine input to the schools strategic direction we, first, have to learn to listen.
When another person speaks, we are usually listening at one of four levels:
Ignoring, not really listening at all;
Pretending, Yeah, Uh,huh. Right;
[…]